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E-Com Customer Support Specialist, Salomon

拠点 東京本社

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Due to the expansion of Salomon's business in Japan, we are looking for new staff to join our team.
E-Com Customer Support Specialist role is very important for e-commerce sales and customer satisfaction, so we are looking for someone who specializes in this area.
Salomon has a high market share in trail running shoes and backpacks.
We also offer sneakers, which are growing in popularity as a fashion icon, and winter sports gear such as snowboards and skis, so it is full of a variety of fascinating experiences.
Let's enjoy the process of growing the brand together.

採用情報
概要・業務内容 補足 ORDER PROCESSING OPTIMIZATION
-Efficiently and accurately confirm process, and arrange shipping for orders to ensure timely delivery
-Improve the order flow and provide clear delivery information to customers
-Manage and optimize return and exchange processes to improve customer satisfaction
-Work closely with the supply chain team to secure sufficient staffing levels for optimal delivery performance
-Manage and order warehouse materials used for shipping
-Train outside vendors and contractors and supervise staff scheduling for driving operational excellence.

CUSTOMER SUPPORT
-Respond promptly to customer inquiries regarding orders and work towards issues
-Collect customer feedback and utilize it for site improvement
-Enrich customer support contents, such as FAQs and maintain knowledge base within the CS team.

DATA ANALYSIS / PROCESS IMPROVEMENT
-Optimize and streamline business processes
-Propose the introduction of new tools and technologies
-Identify bottlenecks in order processing based on order history and customer feedback and suggest improvements
-Monitor KPIs to quantitatively evaluate the effectiveness of site improvements
必須スキル・経験 - Bachelor’s degree or higher
- Experience in e-commerce or retail industry (Preferably 2 + years)
- Knowledge of order processing, inventory management, and operations
- Problem-solving abilities and teamwork
- Excellent communication skills
- Proficient with e-commerce platform (e.g. Shopify) and ERP system (e.g. SAP)
- Experience in project management
歓迎スキル・経験 - Experience using Google Analytics, HTML/CSS, and other CMS.
- Working experience in Outdoor and general Sports / Fashion industry will be
plus
- Understanding of A/B testing and UX design
- Experience with CRM systems
- Knowledge of digital marketing
求める人物像 - Strategic thinking
- Attention to detail
- Analytical mindset
- Strong communication skills
- Team spirit
- Customer-centric mentality
必要資格・ライセンス General IT / PC Skill, Excel Word, Power point
(Illustrator, Photoshop will be plus)
必要言語・レベル -Native Japanese
-English skill preferred not a must
定員 1 名
勤務時間 9:30-18:15
待遇 - 給与改定年1回
- 賞与年1回（インセンティブ）
- 退職金制度
- 確定拠出金制度（全額会社負担）
- 交通費実費支給
- 社会保険完備
- 社員割引制度（全ブランド対象）
- UR賃貸住宅入居優待
- 全国38,000施設の宿泊施設割引利用
- 各種スポーツクラブ法人契約（全国7,600ヶ所）
- 健康・メンタル24時間相談サービス
- 産前産後休暇制度（産前は8週間まで）
- 育児休暇・補助金（月極・一時保育補助）
- 介護休暇・補助金（保険超過分補助・用品購入補助）
- 無料eラーニング完備（約800講座）
- 全国約30,000店舗の飲食店割引利用
- マッサージ、エステ、日帰り温泉等割引利用
- 映画館・レジャー施設等割引価格利用
募集拠点

東京本社

東京都新宿区新宿6-27-30 新宿イーストサイドスクエア6階
勤務地

東京都
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