Tokyo Office
【POSITION SUMMARY】
As an IT helpdesk Engineer, this role will be responsible for our entire Japan office from a technical standpoint, supporting and maintaining our computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. If you are looking for an incredible opportunity to work at an amazing company who can promote your career from within, this is the role for you!
On top of IT support expertise, the emphasis is on IT Infrastructure, Cybersecurity & Operational Technology.
ヴィーナ・エナジーは稼働中、建設中、FITもしくはPPA確保済み、および開発の様々な段階にある太陽光発電所、風力発電所（陸上／洋上）、エネルギー貯蔵システム（定置型および可搬型貯蔵）など、合計出力45ギガワットを超える資産を有するアジア太平洋地域で最大級の独立系再生可能エネルギー事業者（IPP）です。シンガポール本社のほか日本、韓国、台湾、タイ、インド、オーストラリア、インドネシア、フィリピンに本社および事業所87拠点、従業員約1000名を有しています。
| 採用情報 | |
|---|---|
| 募集 要項 | 【KEY RESPONSIBILITIES】 IT Support · Work closely with business users/stakeholders and overseas IT team to provide IT support. · Receive, review, triage, and assign all support tickets from our employees. · Act as a single point of contact between the users and infrastructure/application team. · In charge of installing and configuring computer hardware, software, systems, networks, printers, and scanners and help train employees on its use. · Manage full cycle of end user account management including creation, administration, deletion and periodic review. User Engagement & Continuous improvement · Always look out for ways IT can improve how the business/organization functions. · Keep employees informed of their inquiry, ensuring they are kept in the loop of status · Coordinate change management process and meet services desk SLA's for end-user support · Coordinate with other regional colleagues to bring new ideas/improvements in efficiency and find ways to standardize services and provide better user experience. · Act as technology evangelist and ensure the user adoption of new & modern technologies/Initiatives. Systems Support · Handle new laptop deployments, refresh existing devices · Setup of new and existing desks; including hardware and wiring installation · Assist with all company AV preparation and presentations for meetings and events · Provide basic administration for Azure, Office 365, Windows Server operating systems roles/features including, but not limited to Active Directory, Group Policy, DNS, · DHCP etc · Manage fault rectification process, and troubleshoot hardware and software technical problems using a range of diagnostic utility tools · Work closely with product vendor to ensure customer infrastructure is in good condition Operation Technology/Power Plant/Site · Ensure that there is sufficient mechanism to maintain the connectivity uptime of the plant. [Secondary internet connections such as Starlink, 4G Sim etc.] · During setup of a new site, ensure that the cyber security contract is in place and support the local team in terms of infrastructure and security implementations. · Work with Site managers to ensure that IT policies & enforced at the site. · Travel and provide support for self O&M sites when required. · Working with EPCs, Other Contractors and Scada providers ensure that the connectivity between Scada and Vena’s data collection and processing mechanisms are running all the time. · Ensure that the asset list and infrastructure documents are maintained on a timely manner. · Provide IT support to the users at the site as an when required. Network · Perform basic Network management tasks such as creating firewall rules, extracting network related logs etc IT Security · To ensure that IT security best practices are followed on end user devices. E.g.: patching, access control, virus scanning, encryption etc. · Conduct security checks/reviews as required by management. · Keep security as primary pillar in all engagements & activities. Documentation & SOP · Document all IT helpdesk processes and procedures. Inventory & License Management · Maintain good record of Licenses, IT assets and IT peripherals Procurement · Handle procurement of End user equipment & licenses. Reporting · Attend periodic global IT meeting & update the management on ongoing activities. · Generate periodic license utilization reports. · Conduct periodic access control reviews. Others · Perform other duties as assigned by management. · Develop junior staff members by providing training and hands on workshops. |
| 定員 | 1 名 |
| 勤務時間 | 9:00 – 18:00 （休憩時間は1時間、フレックスタイム制度あり：コアタイム11:00～15:00） (including lunch break of 1-hour, flexible hours system with core time between 11:00 to 15:00). |
| 想定給与 | Depending on your experience, we will provide you individually after passing hiring process. ご経験値により応相談、書類選考通過後、個別にご案内致します。 |
| 休日・休暇 | ・2 days off per week (Saturday and Sunday plus public holidays) ・Year-end and New Year holidays (December 30th ~ January 3rd) ・Paid leave (16 days granted in the first year, 20 days per year after 5 years or more) ・Short-term sick leave (5 days per year) ・Family care leave (6 days per year, including 1 day of birthday leave) ・Volunteer leave (2 days per year) ・Special leave: Vena Day (granted 1 day per year) ・完全週休2日制（土・日） ・祝日休み ・年末年始休暇（12月30日～1月3日） ・有給休暇（初年度16日付与、5年以上勤務 年間20日付与） ・短期傷病休暇（年5日付与） ・ファミリーケア休暇（年6日付与、誕生日休暇1日含む） ・ボランティア休暇（年2日付与） ・特別休暇：Vena Day（年1日付与） |
| 必須スキル・経験 | ・Diploma/Degree in IT or Computer Science ・At least 5 years of hands-on IT support, Infrastructure & Cybersecurity experience ・End User Computing ・Server ・Office LAN, WIFI, VPN ・Voice and Video Communication ・ITIL fundamental knowledge and automation. ・Security ・Strong analytical troubleshooting skills |
| 歓迎スキル・経験 | ・Strong focus on end user IT support and user satisfaction ・Knowledge of IT Security best practices ・Monitoring ・Virtualization and Cloud Computing ・Prior experience with procurement will be added advantage. ・Understanding of OT technology ・3rd party application patching ・MCSA/ ITIL Security certifications |
| 求める人物像 | ・High Energy ・Customer Oriented ・Process Improvement ・Problem Sensitivity ・Collaboration ・Multitasking ・Natural trainer |
| 必要言語・レベル | 流暢な日本語とビジネス英語 |
| 待遇 | ・Social insurance (employment, worker's compensation, health, welfare pension) ・Flexible Lifestyle Currency (14,000 yen per month) ・Hybrid working system (Work from Home: 4 times/month) * may change in the future ・Group Long-Term Disability Income Compensation Insurance (enrollment at the time of employment) ・Buddy System ・Casual Friday ・Commuting allowance (with regulations) ・社会保険完備（雇用・労災・健康・厚生年金） ・フレキシブル・ライフスタイル通貨（月14,000円） ・ハイブリッド制度（月4日まで在宅勤務可）※今後変更の可能性あり ・団体長期障害所得補償保険（入社時加入） ・教育研修制度（業務に関する免許・資格の取得費用を会社が負担／規定あり） ・Buddy制度 ・カジュアルフライデー ・交通費支給（規定あり） |
| その他要件 | 業務上の必要性に応じて、国内出張あり |
| 勤務地 |
東京都 |
| 募集拠点 |
Tokyo Office 東京都港区虎ノ門2－10－4 オークラプレステージタワー17F |