本社採用
正社員

Customer Service Coordinator

Deckers Japan 合同会社

【本ポジションについて】
Provide courteous, friendly and efficient customer service. Work closely with Sales team to ensure accurate and timely order placement, management and shipment. Customer Service Coordinator oversees orders from start to finish, delivery schedule announcements to customers, anticipate problems and troubleshoot accordingly. Manage back and across the business in Japan, will have a good political understanding, strong negotiating skills and a high level of patience and professionalism.

採用情報
定員	1 名
1	【本ポジションについて】 Provide courteous, friendly and efficient customer service. Work closely with Sales team to ensure accurate and timely order placement, management and shipment. Customer Service Coordinator oversees orders from start to finish, delivery schedule announcements to customers, anticipate problems and troubleshoot accordingly. Manage back and across the business in Japan, will have a good political understanding, strong negotiating skills and a high level of patience and professionalism.
2	【業務内容】 30%　Sales Order entry in EBS and order modification, when necessary •　Responsible for waving all allocated orders to the DC and monitoring fulfillment progress •　Ensure EDI orders have uploaded properly •　Phone and email communication with sales teams and customers to ensure smooth operation of order flow •　expedite customer orders, including keeping them informed of delivery schedule announcement, delays or early fulfillment 10%　Release orders •　communicate with Credit controller when necessary on any stock holds relating to credit issues •　Support Logistics Manger for communication with the DC to ensure accurate and timely shipping 15%　Return order management •　Process returns orders in conjunction with sales team and warehouse team 15%　Inventory availability management •　Communicate with sales reps and logistics team to confirm receipt of inventory and update the status of available inventory in Bulk Order module •　Feeds stock holding information to sales teams to ensure flow of repeat orders 10%　Master setup & maintenance •　Customer master (Customer, Payment, Ship-to, VAS, etc.) •　Item master •　Price master •　Price tag master 10%　AR adjustment •　Payment gap confirmation for Sell-in order with AR team and sales team at monthly invoice basis •　Payment gap confirmation for Return order with AR team and sales team at monthly invoice basis 5%　Local Tradeshow support •　Setup Deckers B2B module for local seasonal tradeshow •　Compiling and finalizing the tradeshow order details with the sales team 5%　Other support •　Daily, weekly, monthly reporting support to supervisor •　Collaboration work with Retail team, eCom team and CX team, when necessary ※副業禁止
3	【Education/ Experience/Skills/】 •　Proficient in Microsoft Applications •　Excellent verbal and written communication skills •　Experience working effectively in complex global organizations, satisfying the needs of diverse constituents, and often working under the pressure of competing and sometimes conflicting priorities •　Highly motivated, a team player and motivated self-starter •　Ability to multi-task in a fast paced environment •　Excellent problem solving abilities. •　Understanding of conflict management •　High level of political savvy •　Organized and time management •　Proactive approach 【Competencies】 Deckers’ Organizational Competencies: •　Decision Quality •　Functional/Technical Skills •　Drive for Results •　Informing •　Customer Focus •　Integrity & Trust Deckers’ Management Competencies: •　Business Acumen •　Managing & Measuring Work •　Managerial Courage •　Innovation Management •　Global Business Knowledge Functional Competencies: •　Perseverance •　Drive for Results •　Written communication •　Customer Focus •　Peer Relationship •　Integrity and Trust •　Self Knowledge All leaders at Deckers Brands must be able to demonstrate our leadership behaviors – • Come As You Are • Better Together • Commit To Create
4	【Work Environment】 ◇日本のニーズや文化的違いを理解してくれる、グローバルのチームメンバー ◇リモートワーク可能 (職責上で出社の必要がなければ、オフィスに出社する必要はありません。通勤にかかる時間やストレスを軽減し、自身のライフスタイルに合わせて働くことができます。） ◇コアタイム無しのフレックスタイム制　(6:00 AM~10:00 PM) ◇企業型確定拠出年金制度 ◇病気等、万が一の場合に備える団体保険（長期障害所得補償含む) ◇自社ブランドの従業員割引 ◇カジュアルなドレスコード
5	【Holidays and Leaves】 ※124 holidays per year (2019) 土日および祝日有給休暇年末年始休暇慶弔休暇傷病休暇、産前・産後休暇、育児休暇、子の看護のための休暇介護休暇特別休暇
6	※副業・兼業不可
勤務地	<Deckers Japan 本社> 東京都港区麻布台一丁目3番1号麻布台ヒルズ森JPタワー27F 東京都
募集拠点	Deckers Japan 合同会社東京都港区麻布台一丁目3番1号麻布台ヒルズ森JPタワー27F

企業情報
会社名	デッカーズジャパン合同会社
設立	2009年2月
本社	〒106-0041 東京都港区麻布台一丁目3番1号麻布台ヒルズ森JPタワー27F
VP＆GM	髙桑真
事業内容	- 靴、かばん、ベルト、皮革製品、アパレル製品、服飾雑貨品、織物、アクセサリー等の販売、卸売及び輸入 - インターネットを利用して、靴、かばん、ベルト、皮革製品、アパレル製品、服飾雑貨品、織物、アクセサリー等を通信販売すること - 前各号に付帯関連する一切の業務
取扱ブランド	UGG®, HOKA®, Teva®
取引銀行	香港上海銀行　東京支店みずほ銀行　日本橋支店
親会社	Deckers Outdoor Corporation 　（NYSE上場 Code：DECK） http://www.deckers.com/

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Customer Service Coordinator

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