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Senior Manager, Retail Operations

拠点 Deckers Japan 合同会社

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◆ 主な役割:

Working under the leadership of the Retail Director and in partnership with Global retail team, this role is responsible for developing and executing retail operations strategies, enhancing employee engagement, and ensuring operational excellence across our stores. This role is responsible for leading a team of high-performing individuals in a fast-paced environment and localizing global initiatives to fit the Japanese market.
This role is to oversee cross brands of UGG, HOKA and TEVA, to lead by effective operations of store trainings, engagement events & activities, policy and procedure, store payroll efficiencies, inventory management, safety & loss prevention and store supply programs.

Supervisory Responsibilities
Retail Operations Manager and coordinator and Field communication & trainers

採用情報
1 【本ポジションについて】

Working under the leadership of the Retail Director and in partnership with Global retail team, this role is responsible for developing and executing retail operations strategies, enhancing employee engagement, and ensuring operational excellence across our stores. This role is responsible for leading a team of high-performing individuals in a fast-paced environment and localizing global initiatives to fit the Japanese market.
This role is to oversee cross brands of UGG, HOKA and TEVA, to lead by effective operations of store trainings, engagement events & activities, policy and procedure, store payroll efficiencies, inventory management, safety & loss prevention and store supply programs.

Supervisory Responsibilities
Retail Operations Manager and coordinator and Field communication & trainers
2 業務内容(職責)

※ (%)は全体の業務に対する割合を指します

■ Store Operations (35%)

・ Retail Operations Strategy:
Develop and implement retail operations strategies to drive performance and meet business objectives for both brands.
Analyze market trends and operational data to identify opportunities for improvement and growth.

・ Policies and Procedures:
Develop, implement, and enforce operational policies and procedures to ensure consistency and compliance across all stores.
Regularly review and update policies to reflect best practices and changes in the retail environment.

・ Operation Management:
Oversee key operational controls related to inventory management, cash handling, and store payroll management. Build mechanism to monitor performance metrics and implement corrective actions as needed to address discrepancies and improve efficiency.


■ Customer & Employee Engagement (35%)

・ Training and Development:
Design and execute comprehensive training programs to enhance staff skills and knowledge. Foster a culture of continuous learning and development to ensure team members are equipped to excel in their roles.

・ Communication and Employee Engagement:
Establish and maintain effective communication channels between store teams, regional management, and global partners. Implement initiatives to boost employee morale and engagement, ensuring a motivated and productive workforce.


■ Project & Cross-functional Management (30%)

・ Program Management
Lead and manage the rollout of various retail programs and initiatives, ensuring alignment with global strategies and local adaptation. Coordinate cross-functional teams to ensure successful implementation and integration of new programs.

・ Localization of Global Initiatives:
Adapt and localize global retail initiatives to align with Japanese market demands and cultural nuances. Work closely with global teams to ensure seamless integration of global strategies with local practices.

・ Cross-Functional Collaboration:
Collaborate effectively with various departments, including marketing, supply chain, and finance, to support overall business goals. Build strong relationships with global partners to facilitate smooth communication and coordination.


※副業・兼業不可
3 【Education/ Experience】
• Bachelor’s Degree
• Proficient verbal and written English & Japanese.
• Proficient in Microsoft Applications.
• Knowledge of system like Retail Pro/Oracle Retail and labor management.
• Minimum 7-10 in retail operations management, with a proven track record in managing multiple brands or locations
• Demonstrated ability at leading and driving strong retail operations including inventory, labor, cash and audit managements with the ability to be both strategic and ensure execution.
• Demonstrated experience in leading and developing high-performing teams in a fast-paced and global environment.
• Excellent communication and interpersonal skills, with the ability to work effectively across different cultures and time zones.
• Strong project leading skills, with experience in executing and localizing global initiatives.
• The ability to think strategically, creatively, solution based and proactive with an affinity for number and logical thinking.
• Ability to work effectively with remote organizational and strong teamwork skills with local, regional and virtual team communities


【Skills/Competencies】
Business Acumen; Agility; Drive for Results; Decision Quality; Integrity & Trust; Effective Team building & development; Accountability; Customer Focus; Strong planning and project management skills; Ability to add value to the organization through general business analysis leading to operational change.
4 【Work Environment】

◇日本のニーズや文化的違いを理解してくれる、グローバルのチームメンバー
◇リモートワーク可能 (職責上で出社の必要がなければ、オフィスに出社する必要はありません。通勤にかかる時間やストレスを軽減し、自身のライフスタイルに合わせて働くことができます。)
◇コアタイム無しのフレックスタイム制 (6:00 AM~10:00 PM)
◇企業型確定拠出年金制度
◇病気等、万が一の場合に備える団体保険(長期障害所得補償含む)
◇自社ブランドの従業員割引
◇カジュアルなドレスコード
5 【Holidays and Leaves】
※124 holidays per year (2019)

土日および祝日
有給休暇
年末年始休暇
慶弔休暇
傷病休暇、
産前・産後休暇、育児休暇、子の看護のための休暇
介護休暇
特別休暇
6 ※副業・兼業不可
勤務地

<Deckers Japan 本社> 東京都港区麻布台一丁目3番1号 麻布台ヒルズ森JPタワー27F

東京都

募集拠点

Deckers Japan 合同会社

東京都港区麻布台一丁目3番1号 麻布台ヒルズ森JPタワー27F

企業情報
会社名 デッカーズジャパン合同会社
設立 2009年2月
本社 〒106-0041
東京都港区麻布台一丁目3番1号
麻布台ヒルズ森JPタワー27F
VP&GM 高桑 真
事業内容 - 靴、かばん、ベルト、皮革製品、アパレル製品、服飾雑貨品、織物、アクセサリー等の販売、卸売及び輸入
- インターネットを利用して、靴、かばん、ベルト、皮革製品、アパレル製品、服飾雑貨品、織物、アクセサリー等を通信販売すること
- 前各号に付帯関連する一切の業務
取扱ブランド UGG®, HOKA®, Teva®
取引銀行 香港上海銀行 東京支店
みずほ銀行 日本橋支店
親会社 Deckers Outdoor Corporation  (NYSE上場 Code:DECK)
http://www.deckers.com/

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