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Consumer Engagement & Loyalty Associate (英文)

拠点 Deckers Japan 合同会社

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Consumer Engagement & Loyalty Associate is accountable for overall retention marketing execution and the efficient delivery of Deckers Loyalty Program for all applicable brands. He or she manages end-to-end loyalty operations, program enhancements and successful implementation by interacting cross-functionally in Japan as well as closely working with the global Omni-Marketing/Marketing Technology team.

採用情報
1 【本ポジションについて】

Consumer Engagement & Loyalty Associate is accountable for overall retention marketing execution and the efficient delivery of Deckers Loyalty Program for all applicable brands. He or she manages end-to-end loyalty operations, program enhancements and successful implementation by interacting cross-functionally in Japan as well as closely working with the global Omni-Marketing/Marketing Technology team.
2 業務内容(職責)

※ (%)は全体の業務に対する割合を指します

■ CRM/Loyalty Program Management & Operation (40%)

• Supports omni channel and brand team in the development, planning, execution and optimization of CRM campaigns
• Be responsible for developing and planning loyalty campaigns aligning with each brand Go-To-Market strategy.
• Troubleshoot technical issues related to the systems impacting customer experiences both on eCommerce and Retail.
• Anticipate and manage Loyalty member service requirements. Respond to customer service issues, as needed
• Manage loyalty program field training & education to equip associates and customer service teams with the sales tools and information needed to optimize member performance & experience

■ Retention Marketing (40%)

• Be responsible in planning and executing automated behavioral emails and geo targeting email programs by collaborating with the global digital technology team.
• Support eCommerce team to plan and execute CRM broadcast email
• Responsible for forecasting and tracking KPIs for Email channel

■ Data Management & Reporting (20%)

• Analyze CRM campaign performance data and drive improvements through scalable strategies
• Track KPIs and report weekly/monthly/quarterly to the stakeholders to capture the insights and actionable items.
• Identify and isolate data issues, provide resolution by troubleshooting or engaging other related technology groups.


※副業・兼業不可
3 【Work Experience】

• 3-5 years managing loyalty marketing and/or CRM for a multi-channel retail company (experience with SMS/Push marketing as well as email a plus)
• Strong track record of building, optimizing and scaling effective CRM channel campaigns for a diverse range of initiatives
• Reporting and analytics
• Personalization and automated campaign management

【Skills/Competencies】

• English communication skills (Intermediate)
• Highly analytical and data-driven decision maker
• Strong leadership skills and experience working across a large matrix organization with the ability to influence, work collaboratively, and gain consensus.
• Excellent project and change management skills
• Skilled at interpreting data and extracting key insights
• Experience with Cordial (or similar) and database query skills, Tableau and JavaScript are highly preferred
• Excellent written, oral and presentation communication skills
• Proven ability to establish and maintain effective working relationships across backgrounds, borders, functions
• Self-starter who can establish process and produce deliverables
4 【Work Environment】

◇日本のニーズや文化的違いを理解してくれる、グローバルのチームメンバー
◇リモートワーク可能 (職責上で出社の必要がなければ、オフィスに出社する必要はありません。通勤にかかる時間やストレスを軽減し、自身のライフスタイルに合わせて働くことができます。)
◇コアタイム無しのフレックスタイム制 (6:00 AM~10:00 PM)
◇企業型確定拠出年金制度
◇病気等、万が一の場合に備える団体保険(長期障害所得補償含む)
◇自社ブランドの従業員割引
◇カジュアルなドレスコード
5 【Holidays and Leaves】
※124 holidays per year (2019)

土日および祝日
有給休暇
年末年始休暇
慶弔休暇
傷病休暇、
産前・産後休暇、育児休暇、子の看護のための休暇
介護休暇
特別休暇
6 ※副業・兼業不可
勤務地

<Deckers Japan 本社> 東京都渋谷区恵比寿 恵比寿ガーデンプレイス 15階

東京都

募集拠点

Deckers Japan 合同会社

東京都渋谷区恵比寿恵比寿ガーデンプレイス 15階

企業情報
会社名 デッカーズジャパン合同会社
設立 2009年2月
本社 〒150-6015
東京都渋谷区恵比寿4-20-3 恵比寿ガーデンプレイスタワー15F
代表(職務執行者) ジェネラルマネージャー リン・ジョアン
事業内容 - 靴、かばん、ベルト、皮革製品、アパレル製品、服飾雑貨品、織物、アクセサリー等の販売、卸売及び輸入
- インターネットを利用して、靴、かばん、ベルト、皮革製品、アパレル製品、服飾雑貨品、織物、アクセサリー等を通信販売すること
- 前各号に付帯関連する一切の業務
取扱ブランド UGG®, HOKA®, Teva®
取引銀行 香港上海銀行 東京支店
みずほ銀行 日本橋支店
親会社 Deckers Outdoor Corporation  (NYSE上場 Code:DECK)
http://www.deckers.com/

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